max389 link Privacy Policy
This page describes what we collect when you use max389 link and how we keep that data protected. When you register, fund your account via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place a stake on Liga 1 or Champions League markets, we gather personal information. We use it only for account management, payment processing, regulatory compliance, and customer support.
Our commitment is to handle your data securely and transparently. We do not sell or share your information with advertisers. We store your details according to legal retention requirements and delete them when no longer needed. This policy applies to all users accessing max389 link from any jurisdiction where our service is available.
If you have questions about how we handle your data or wish to request access, correction, or deletion, contact our support team via email or in-app messaging.
What We Collect on max389 link
We collect information in three categories. First, account registration data: your name, email address, date of birth, phone number, and residential address. Second, identity verification documents: copies of your national ID, passport, or other government-issued documents submitted during KYC. Third, transaction data: payment method details, deposit and withdrawal history, bet records, account balance, and IP address / device information from your login sessions.
We collect this information directly from you during registration and verification, as well as indirectly through your interactions with max389 link. When you log in from Jakarta, Surabaya, Bandung, or another supported location, we record the time, device type, and approximate location. When you place a stake on a Piala Indonesia match or withdraw via GoPay or e-wallet, we log the transaction details.
We do not intentionally collect sensitive personal data (such as health or political affiliation) unless you voluntarily provide it during customer support conversations. We do not use cookies to track your behavior outside of max389 link; our cookies exist only to maintain your login session and to store your language preference.
How We Use Your Data
We use your personal information for the following purposes. Account management: to create and maintain your account, verify your identity, and allow you to access max389 link across devices. Payment processing: to process your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, and to execute withdrawals to the same payment method.
Regulatory compliance: to fulfil anti-money-laundering (AML) and know-your-customer (KYC) obligations, to report suspicious activity to authorities if required by law, and to verify that you reside in a jurisdiction where we operate. Fraud prevention: to detect and prevent account takeover, payment fraud, and abuse of our betting rules. Customer support: to assist you with account recovery, payment disputes, bet settlement questions, and technical issues.
We do not use your data for marketing or promotional purposes unless you explicitly opt in via email. We do not share your betting activity or account history with third parties for advertising or analytics.
Third-Party Processors and Data Location
Our servers may sit outside your jurisdiction. When you use max389 link, your data is processed and stored on servers located in regions beyond Indonesia. We use third-party payment processors (e.g., payment gateways for online payment and e-wallet integration) to handle transactions. These processors access your name, email, and payment method details to complete deposits and withdrawals. We have contractual agreements with all processors requiring them to protect your data and use it only for transaction processing.
We also use third-party identity verification services to confirm your documents during KYC. These services receive a copy of your ID or passport but do not retain it after verification is complete. We may also share transaction data with financial authorities or law-enforcement agencies if required by legal process or court order.
- KYC (Know Your Customer)
- The process of verifying your identity by submitting government ID or passport. We use this to confirm you are who you claim to be and that you are not subject to sanctions.
- AML (Anti-Money Laundering)
- Compliance measures to prevent money laundering. We screen your account and transactions against international sanctions lists and report suspicious activity to authorities when required.
- Third-Party Processor
- An external company (e.g., payment gateway, identity verification service) that processes your data on our behalf. They are bound by contract to protect your data and use it only as instructed.
Your Rights and Data Subject Requests
Under applicable data-protection law (including Indonesia's Personal Data Protection Law when it is in effect), you have the right to: access your personal data held by us; request correction of inaccurate information; request deletion of your data (subject to legal retention requirements); object to certain processing; and request a copy of your data in a portable format.
To exercise any of these rights, contact our support team via email or in-app messaging and specify your request clearly. We will respond within the timeframe required by applicable law, typically 30 days. If you request deletion and we have a legal obligation to retain your data (e.g., for tax or compliance purposes), we will retain it only as long as required and then delete it securely.
Security and Data Protection Measures
We employ industry-standard security practices to protect your data from unauthorized access, alteration, or loss. Your password is hashed before storage; we do not store passwords in plain text. Payment data is encrypted during transmission. Our servers use firewalls and regular security updates. Access to personal data is restricted to employees and processors who need it for their job functions.
Despite these measures, no system is completely secure. We cannot guarantee absolute protection against all cyber threats. If you suspect a data breach or unauthorized access to your account, notify us immediately via support so we can investigate and take corrective action.
Cookies and Tracking Technologies
We use cookies to maintain your login session on max389 link, to store your language preference, and to recognize you when you return. These cookies do not track your behavior across other websites. You can disable cookies in your browser settings, though doing so may affect max389 link functionality.
We do not use third-party analytics cookies or tracking pixels. Our servers log your IP address and device information for security and fraud-prevention purposes, but we do not use this data for profiling or retargeting.
Policy Updates and Contact Information
We may update this privacy policy at any time. If we make material changes, we will notify you via email or in-app notification. Continued use of max389 link after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we handle your data.
If you have questions or concerns about our privacy practices, contact our support team at any time. We are available via in-app messaging or email during documented operational hours. If you believe we have mishandled your data or violated applicable privacy law, you also have the right to lodge a complaint with your local data-protection authority.
This policy applies to all users of max389 link, regardless of their location. Services are available only where local law permits; users accessing from any jurisdiction are responsible for ensuring their use complies with local regulations. For users in Jakarta, Surabaya, Bandung, Medan, or elsewhere, our data-handling practices remain consistent and transparent.